Hermitage Gantois

Legal notice

Legal notice


In accordance with Article 6 of Law No. 2004-575 of 21 June 2004 on confidence in the digital economy, users of the www.hotelhermitagegantois.com website are informed of the identity of the various parties involved in its implementation and monitoring:

Owner: SAS Société Lilloise d’Investissement Hôtelier – Etablissement Hermitage Gantois
With capital of: €23 814,86 
Company number: 89212379500023
Trade and companies register: 892 123 795 Paris
Principal activity code (APE): 5510Z
VAT number: FR 74 340 323 971
Address: 224, Rue Pierre Mauroy - 59800 Lille
Tel: 03 20 85 30 30
Email: contact@gantoislille.com
Creator: Société Lilloise d’Investissement Hôtelier
Publication manager: Société Lilloise d’Investissement Hôtelier – contact@hotels-slih.com

Webmaster/Website Creation: MMCréation
URL: www.mmcreation.com
Company: MMCréation
Legal form: Limited liability company (SARL)
HEAD OFFICE: 32 avenue de Wagram – 75008 Paris
Company number: 339 237 992 00047
SHARE CAPITAL: €38 112.00
Trade and companies register: 339 237 992 R.C.S. PARIS
VAT number: FR68 892123795
Principal activity code (APE): 6312Z
Email: info@mmcreation.com

Hosting and Publication: OVH
URL: www.ovh.com
Company: OVH
Legal form: Simplified joint-stock company (SAS)
HEAD OFFICE: 2 rue Kellermann – 59100 Roubaix – France
Company number: 424 761 419 00045
SHARE CAPITAL: €10 069 020
Trade and companies register: Lille Métropole 424 761 419
VAT number: FR 22 424 761 419
Principal activity code (APE): 6311Z
Tel: +33 9 72 10 10 07
Email: cil@ovh.net


Use of the www.hotelhermitagegantois.com website implies full and unconditional acceptance of the general conditions set forth below. These conditions may be amended or supplemented at any time, users of the www.hotelhermitagegantois.com website are therefore advised to check them regularly.

This site is normally accessible to users at any time. An interruption for technical maintenance reasons may however be decided by Hermitage Gantois, in which case it shall make the effort to notify the users in advance of the date and time of the intervention.

The www.hotelhermitagegantois.com website is regularly updated by Société Lilloise d’Investissement Hôtelier. Similarly, legal mentions may be amended at any time: they are binding on the users, who are therefore advised to check them as often as possible in order to make themselves aware.


The www.hotelhermitagegantois.com website has the purpose of providing information on the totality of the activities of the company.

Hermitage Gantois endeavors to provide information that is as accurate as possible on the www.hotelhermitagegantois.com website. However, it may not be held liable for any omissions, inaccuracies or deficiencies in updates, whether of its own doing or of that of third-party partners providing the information concerned.

All of the information shown on the www.hotelhermitagegantois.com website is provided for guidance purposes only and is likely to evolve. Furthermore, the information provided on the www.hotelhermitagegantois.com website is not exhaustive. It is made available subject to any change that may have been introduced since it was put online.


The site uses JavaScript technology.

The site will not be considered to be responsible for any material damages connected to its use. Furthermore, the website user undertakes to access the site using recent virus free hardware with an upgraded latest generation browser.


Hermitage Gantois holds the intellectual property rights or holds the related user rights on all elements accessible on the site, including texts, images, graphics, logos, icons, audio and software.

Any complete or partial reproduction, representation, modification, publication or adaptation of the elements of the site, by any means whatsoever or any method used is explicitly prohibited, unless authorized by prior consent in writing by: Hermitage Gantois.

Any unauthorized use of the site or of any of the items it contains shall be deemed to constitute a counterfeit and will be subject to legal proceedings in accordance with the provisions of Articles L.335-2 et seq of the French Intellectual Property Code.


Hermitage Gantois shall not be held liable for any direct or indirect damage caused to the user’s hardware when accessing the www.hotelhermitagegantois.com website, either due to using hardware that does not meet the specifications stated in point 4, or due to the appearance of a bug or incompatibility.

Hermitage Gantois shall equally not be held liable for any indirect damage (such as a loss of market share or loss of an opportunity) resulting from the use of the www.hotelhermitagegantois.com website.

Interactive spaces (questions may be asked via the Contact Page) are available to users. Hermitage Gantois reserves the right to delete without prior notice any content in this space that contravenes the laws and regulations applicable in France, in particular provisions concerning the protection of data. Where appropriate, Hermitage Gantois equally reserves the right to implicate the civil and/or criminal liability of the user, particularly in the case of messages with racist, abusive, defamatory or pornographic content, whatever the medium used (text, photograph …).


In accordance with regulations, and more precisely Regulation UE 2016/679 of 25 May 2018, you will find hereafter our policy for the processing of personal data. It applies both to data provided in the framework of reservations and contacts made using the forms or by emails via the site and to the data collected during your visit or stay in our hotel, spa, restaurant or during a seminar, study day or any other event.

 Whether you are:
– A client or future client
– A “Contact”  in the broad sense of our hotel, as a recipient of our newsletters
– A recipient of gift vouchers, where appropriate

This section contains replies to your key questions. Do not hesitate to contact us at the following address if one of these is lacking: rgpd@hotels-slih.com


The Hotel Group SLIH, SOCIETE LILLOISE D’INVESTISSEMENT HOTELIER, 17 Quai du Wault, 59 800 LILLE owner of the hotel.

Why do we process your data?
The purposes of the data processing operations is dependent on the relation you have with our hotel. Its legal basis may be:
– Your consent, particularly in your capacity as a future client or a “contact” in the broad sense of our hotel
– The execution of a contract between us; this is especially the case in your capacity as a client of our hotel, with the aim of providing you with our services 
– Our legitimate interest, particularly to ensure the safety of our clients and our staff (video surveillance)
This data is collected in order to enable the processing of your reservation and information requests in the most satisfactory way possible, and, where appropriate, in order to send you our newsletters. It allows us to provide you with a better service and to enhance the services that we provide to you. We also collect certain data for statistical monitoring purposes (number of visits to our website, time spent on the site…) or in the framework of loyalty programs. Your personal data will never be the object of any business transaction with a third party.


When you make a reservation on our website:
It concerns:
• data relating to your identity and contact details: your family names, first names, emails, telephone numbers, identity document, address
• your bank details
• data relating to your reservation, such as arrival and departure dates, and your stay, such as information on gaining access to your room (electronic key)
• your preferences (smoking or non-smoking room, food allergies…)
• images, in the context of our video surveillance system
• data collected when you connect to our Wi-Fi services
• data relating to your loyalty program or your requests for seminars and other events (frequency, volume of the venues and the dates, revenue generated, your company name…)

This data has been collected from you, either directly (through our site, face to face, by email ou telephone) or from third parties empowered to that end (Online Travel Agencies, Channel Managers, Booking Engines, Franchisors, Brands or other SLIH Hotel Group partners).


It concerns:
– strictly authorized Hotel and SLIH Hotel Group staff
– duly authorized service providers and partners:
o the hosting company and/or webmaster of this site: www.hotelhermitagegantois.com
o the channel Manager and/or the Booking engine, as a subcontractor, when you make you reservation on this site: www.marriott.com
o the service provider for gift voucher reservations on this site: www.marriott.com
o the service provider for restaurant reservations on this site: www.marriott.com
– if applicable and upon request, administrative or competent legal authorities

Your personal data will never be the object of any business transaction with a third party.
Should it need to be transmitted outside of the European Union, we will ensure full compliance with the regulations in force for such transfers.


Your personal data will not be stored in a way that allows your identification beyond the time necessary in relation to the purposes for which it is processed and the respect for our legal and regulatory contractual obligations.


• You can request further information on the processing of your personal data at any time
• You have the right of access, correction and portability of your data
• You have the right to request the deletion of data relating to you or a limitation of its processing as well as the right to object to the processing of this data
• When the legal basis of the processing is your consent, you have the right to withdraw your consent at any time
• You have the ability to file a complaint with a regulatory authority
• Please contact: rgpd@hotels-slih.com with any requests
Changes in our processing policy
This policy reflects our current standards, which may be subject to change. Any change shall enter into effect as of the publication of the most recent updated version of this policy.


The www.hermitage-gantois.com website includes a number of hypertext links towards other sites, established with the authorization of Hermitage Gantois. However, Hermitage Gantois does not have the possibility to verify the content of the sites thus visited, and therefore disclaims all responsibility in this regard.

Navigation on the www.hermitage-gantois.com website has the potential to cause the installation of cookies on the user’s computer. A cookie is a small file that does not allow the identification of the user but records information concerning the browsing by a computer on a site. Data obtained in this way is aimed at facilitating subsequent browsing of the site, it also enables various measurements of frequentation.

Refusing to use a cookie may make it impossible to access certain services. Users can configure their computer in the following way in order to prevent the installation of cookies:

In Internet Explorer: tool tab (pictogram in the form of a cog in the upper right corner) select internet options. Click Privacy and choose Block all cookies.

In Firefox: at the top of the browser window, click the Firefox button, then go to the Options tab. Click on the Privacy tab. 
Set the retention rules to: use custom settings for history. Finally uncheck it to disable cookies.

In Safari: Click on the top right of the browser on the menu pictogram (symbolized by a cog). Select Settings. Click Show Advanced Settings. In the “Privacy” section, click Content Settings. You can block cookies in the “Cookies” section.

In Chrome: Click at the top right of the browser on the menu icon (symbolized by three horizontal lines). Select Settings. Click Show Advanced Settings. In the “Privacy” section, click Preferences. You can block cookies in the “Privacy” tab.


Any disputes relating to the use of the www.lille-crowneplaza.com website is subject to French law. The legal jurisdiction will be exclusive to the competent courts in Paris.


Law No. 78-17 of 6 January 1978, notably modified by the Law No. 2004-801 of 6 August 2004 relating to information technology, files and liberties.

Law No. 2004-575 of 21 June 2004 to support confidence in the digital economy.


User: Internet user connected to and using the above-mentioned site.

Personal information: “Information that allows, in any form whatsoever, directly or indirectly, the identification of the natural persons to which it applies.” (Article 4 of Law No. 78-17 of 6 January 1978).


After having referred the issue to the management of the hotel in an attempt to resolve the dispute amicably, and in the event of a negative response or absence of a response within 60 days of the referral, the client can take the matter to a Mediator, the Tourism and Travel Ombudsman. Referral to the mediator can be made within 12 months of the initial complaint.

Contact details and referral procedures are available at: www.mtv.travel.

Hermitage Gantois inner courtyard
Hermitage Gantois inner courtyard
Quick Response Code